Deliveries are made during business hours on Monday to Friday; to ensure prompt delivery someone must be present to sign for the parcel. If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week – the cost of which will be passed on to the customer.
If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge. Please contact the local depot / post office as soon as a card is received to re-arrange delivery or collection. The courier appointed by Goldfinch Whisky Merchants is non-negotiable.
Rest of World: People’s Republic of China, Hong Kong, India, Malaysia, Singapore, Taiwan, Thailand
Sales tax / import duties
The sales tax applicable to your order will depend on a number of factors which we will establish at the point of placing your order. These include the following:
The type of goods ordered (rates may differ);
Where the goods are to be delivered to e.g. UK, EU, outside EU.
Shipments to EU & Worldwide ,:
Please note that all EU and International orders must include an email address and a telephone number in order for parcels to be successfully delivered out with the UK. Our couriers will contact your customer to collect any tax and duties payable on their order prior to it being delivered using these details. We cannot accept any responsibility for parcels being returned due to taxes and duties not being paid by the receiver.
We are unable to advise on tax and duty charges in advance of shipping as this is calculated at customs in the receiving country on a parcel by parcel basis.
You are responsible for paying any import or similar duties which may be levied on the export or import of the goods ordered by you. We will notify you of acceptance of your order by email. The contract for our sale and your purchase of the goods shall be made at the place from which our despatch confirmation email is sent to you, when the email is so sent. Prior to such time there is no legal agreement in place. The goods purchased by you will be despatched to you by the method of delivery indicated within 30 days of the date of your order. We will inform you of the non-availability of any goods ordered by you within 30 days of the date of your order and will refund your credit card the full amount paid in respect of such goods within 30 days of your order. You may withdraw from any agreement for the purchase of goods by posting or otherwise dispatching the goods to the return address indicated on them within 14 working days of their receipt by you. We will fully refund to your credit card the price (including sales taxes and delivery costs) of any goods so returned to us within 30 days of their receipt by us. All payment and credit card information is processed directly via the secure payment gateway Stripe and not entered on the Goldfinch Whisky Shop system. Due to the high value of some of the products, you may be contacted by email ([email protected]) and asked to confirm your identity.